PRIVACY POLICY
Effective Date: July 21, 2025
Version: 2.0
WHO WE ARE
Obzerv.ai is owned and operated by Cosmos89 LLC, based in Stamford, Connecticut. We provide AI-powered educational observation and reporting services to help educators create professional classroom observation reports.
INFORMATION WE COLLECT
Account Information
When you create an account, we collect:
- Name and email address
- Phone number (for account verification and support)
- School or district name and your job title
- Account login credentials
Observation Data
We store the information you enter into our platform:
- Your observation notes and classroom data
- Generated reports and recommendations
- Report history and preferences
Technical Information
We may collect basic technical information if we implement Google Analytics in the future to help improve our service.
HOW WE USE YOUR INFORMATION
We use your information to:
- Provide our observation reporting service
- Generate AI-powered reports based on your notes
- Send account verification codes via SMS
- Provide customer support via phone, email, or text
- Process payments (handled securely by Stripe)
- Send occasional product updates and offers via email
- Improve our service and fix technical issues
PHONE AND EMAIL COMMUNICATION
Phone Numbers: We use your phone number for:
- One-time verification codes during account setup
- Customer support calls when you need help
- Occasional check-ins about your experience with our service
Email: We may send you:
- Account notifications and security alerts
- Customer support responses
- Product updates and new features
- Promotional offers (you can unsubscribe anytime)
DATA STORAGE AND SECURITY
- Your observation data is stored securely on our servers in the United States
- We use third-party AI providers under strict data processing agreements to generate reports from your observation notes
- Payment information is processed securely by Stripe (we don't store payment details)
- Data Retention: We keep your data while your account is active, plus 30 days after account deletion for legal and operational purposes
- When the retention period expires, we permanently delete all your observation data and reports
SHARING YOUR INFORMATION
We don't sell your personal information. We only share data:
- With third-party AI providers under strict data processing agreements to generate your reports
- With Stripe for secure payment processing
- With Google Analytics for basic website statistics (anonymized) if implemented
- With law enforcement if required by valid legal process (subpoena, court order)
- If you're part of a team or school plan, with your designated administrators within that organization
- In connection with a business transfer (merger, acquisition) with equivalent privacy protections
YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update your account information anytime through your dashboard
- Deletion: Delete your account and request removal of all associated data
- Portability: Request your data in a machine-readable format
- Communication Preferences: Unsubscribe from marketing emails using the link in any email
Response Timeline: We will respond to your requests within 30 business days.
Individual vs. Organizational Accounts:
- Individual users have full control over their data
- School/district account data may be subject to organizational policies and administrative access
EDUCATIONAL PRIVACY & COMPLIANCE
FERPA Compliance
We understand that observation data may occasionally reference educational records. When this occurs:
- We act as a "school official" with legitimate educational interest
- We use information only for providing our observation reporting service
- We don't share educational records without proper authorization
- We maintain appropriate security measures for any educational data
Data Security
We implement industry-standard security measures including:
- Encrypted data transmission and storage
- Secure access controls and authentication
- Regular security assessments
- Comprehensive incident response procedures
Data Breach Notification
In the unlikely event of a data security incident affecting your personal information:
- We will investigate and contain the incident immediately
- We will notify affected users within 72 hours of discovery
- We will provide details about the incident and steps we're taking to address it
- We will notify relevant authorities as required by law
Children's Privacy
Our service is designed for adult educators and administrators. We:
- Don't knowingly collect information from children under 13
- Focus on teacher professional development, not student data
- Recommend avoiding student personally identifiable information in observation notes
State and Federal Compliance
We maintain compliance with applicable federal and state privacy laws governing educational technology services and data protection.
INTERNATIONAL USERS
Our service is designed primarily for users in the United States. If you access our service from outside the U.S.:
- Your data will be transferred to and processed in the United States
- U.S. privacy laws will govern our data practices
- You consent to such transfer by using our service
POLICY UPDATES
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We will update the "Effective Date" at the top of this policy
- We will notify you via email at least 30 days before changes take effect
- Continued use of our service after changes become effective constitutes acceptance
For minor updates (like contact information changes), we will simply post the updated policy on our website.
CONTACT US
Questions about this privacy policy? Contact us:
Cosmos89 LLC
Stamford, CT 06911
Email: privacy@obzerv.ai
Phone: Available through customer support
This policy was last updated on July 21, 2025.